Login and Account Access Issues

If you are experiencing difficulties accessing your Xnvia Branch Dashboard, follow the troubleshooting steps below.

1. Unable to Log In

If you cannot access your account:

• Verify that you are using the correct login credentials.
• Ensure that you are accessing the official Xnvia website.
• Check your internet connection.
• Contact your Branch Manager or Corporate administrator if the problem continues.

2. Incorrect or Forgotten Password

If you have forgotten your password or cannot access your account, follow the available account recovery procedure or contact your Corporate administrator.

Never share your password or ask another employee to provide their login credentials.

3. Missing Dashboard Features

Access to specific features depends on your assigned user role and permissions.

If a feature is unavailable, contact your Branch Manager or Corporate administrator to verify your access rights.

4. Account Access Restricted

Account access may be restricted for security, administrative or compliance reasons.

If you believe your access has been restricted incorrectly, contact your Corporate administrator.

Do not attempt to bypass account restrictions or access the platform using another employee's credentials.

Need Assistance?

If your issue remains unresolved, contact Xnvia Support at support@xnvia.com.

Include your Branch ID, relevant User ID and a description of the problem. Never include your password, security PIN or other confidential authentication information.